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Welcome to POLLY VIBE!
We’re delighted to have you here. At POLLY VIBE, we believe great fashion should come with great service. If you need help with an order, have questions about our products, or simply want to share your feedback, we’re always happy to hear from you.
Your satisfaction is important to us, and we’ll do our best to make every interaction helpful and pleasant.
For any questions or assistance, please reach out to our customer support team:
Email: vip@pollyvibeus.com
We aim to reply to all inquiries within 24–48 business hours, Monday through Friday.
If you’re contacting us about an order, please provide your order number and the details of your request so we can better understand your needs.
Our customer care team can help with a variety of inquiries, including:
Order confirmations and tracking updates
Shipping methods and delivery questions
Returns, exchanges, and refund requests
Product availability and details
Sizing and fit guidance
Payment and checkout concerns
Website-related issues
Feedback and general questions
We appreciate your patience and will work with you to find the most suitable solution.
POLLY VIBE
108 N Jackson Rd
Edinburg, TX 78541
United States
Business Correspondence Only — Not a Return Address
Please do not send returns to this address without prior authorization. If you wish to return an item, contact us first so we can review your request and provide the correct return instructions.
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Messages received during weekends or outside our business hours will be addressed on the next available business day.
To help us respond more effectively, please include your name, contact email, order number (if applicable), and a clear explanation of your concern.
For damaged, defective, or incorrectly received items, please attach photos showing the item and its packaging. This information helps us review your case and determine the next steps.
Thank you for making POLLY VIBE part of your shopping experience.
We’re grateful for every customer who chooses us and are committed to providing thoughtful support throughout your journey with us. Whether you’re discovering a new favorite style or need assistance with an existing order, we’re just an email away.
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