Terms of service

Welcome to POLLY VIBE!

These Terms of Service (“Terms”) govern your access to and use of the POLLY VIBE website, products, and services. By visiting our website, browsing products, or placing an order, you agree to these Terms. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing or using our website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use our website in accordance with applicable laws and regulations.

  • You agree to these Terms and our related store policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Website Use

You agree to use the POLLY VIBE website only for lawful purposes.

You may not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Upload viruses, malware, or other harmful code.

  • Interfere with website security or functionality.

  • Copy, reproduce, or commercially use our website content without permission, except where permitted by law.

We reserve the right to restrict or suspend access when reasonably necessary to protect our website, business, or customers.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, colors, sizes, prices, and availability.

Please note:

  • Colors may appear differently depending on your device and screen settings.

  • Measurements may vary slightly due to manual measuring methods.

  • Product availability may change without prior notice.

  • We may update, modify, or discontinue products when necessary.

If you notice an error in a product listing, please contact our Customer Support Team.

4. Pricing & Payment

All prices are displayed in United States Dollars (USD), unless otherwise stated.

Shipping fees and any other applicable charges will be shown during checkout before you complete your purchase.

We reserve the right to correct pricing, description, or listing errors and to update prices or promotional offers when necessary, subject to applicable law.

Orders are subject to successful payment authorization. If a payment cannot be processed, your order may be delayed, declined, or canceled.

5. Orders & Cancellations

After you place an order, you may receive an email confirming that we have received it. This confirmation does not necessarily mean that the order has been finally accepted.

We may need to refuse or cancel an order due to reasons such as:

  • Payment authorization issues

  • Product availability

  • Incorrect pricing or listing information

  • Suspected fraudulent or unauthorized activity

  • Shipping restrictions

  • Technical errors

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests depend on the order's processing status and our Return & Refund Policy.

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery estimates are not guaranteed. Delays may occur because of weather, carrier disruptions, public holidays, high shipping volumes, or incorrect shipping details.

Customers are responsible for providing accurate shipping information at checkout. Please review our Shipping Policy for shipping rates, tracking information, and other delivery details.

7. Returns & Refunds

Returns, refunds, and eligible cancellations are handled according to our Return & Refund Policy.

Please review that policy before making a purchase. If you wish to return an item, contact our Customer Support Team before sending merchandise back.

Nothing in these Terms is intended to limit consumer rights that cannot legally be excluded under applicable law.

8. Intellectual Property

All content on the POLLY VIBE website, including but not limited to:

  • Brand name and logo

  • Product photographs and images

  • Graphics and designs

  • Written content and product descriptions

  • Website layout and visual elements

is owned by POLLY VIBE or its respective rights holders and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use this content without prior written permission, except as permitted by law.

9. Third-Party Services & Links

Our website may use third-party services, including payment processors and shipping providers, or contain links to external websites.

These third parties may operate under their own terms and privacy policies. We are not responsible for the content, policies, or practices of independent third-party websites that we do not control.

10. Disclaimer

Our website and services are provided on an “as is” and “as available” basis to the extent permitted by law.

Although we make reasonable efforts to maintain accurate information and reliable website access, we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.

Nothing in this section excludes any warranty or protection that cannot legally be excluded under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, POLLY VIBE will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services where such liability may legally be limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable non-waivable consumer rights.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you should review our Privacy Policy to understand our data practices.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, or applicable requirements.

Any revised version will be posted on this page. Your continued use of the website after updated Terms are posted is subject to applicable law and the updated Terms.

14. Governing Law

These Terms will be interpreted in accordance with applicable laws. Any dispute will be handled by the appropriate courts or dispute-resolution procedures, subject to applicable legal requirements and consumer protections.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

POLLY VIBE

📧 Email: vip@pollyvibeus.com

📍 Business Address:

108 N Jackson Rd
Edinburg, TX 78541
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before sending any returned merchandise. If your return request is approved, we will provide the appropriate return instructions and return address.

Thank you for choosing POLLY VIBE. ✨

We appreciate your trust and support and look forward to making your shopping experience enjoyable, convenient, and worry-free.