Refund policy

🌷 At POLLY VIBE, your satisfaction matters to us. If your purchase isn't quite right, we're here to help make the return and refund process clear and convenient. Please review our policy below before submitting a return request.

1. Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.

  • Remain in their original condition.

  • Have all original tags attached.

  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of use.

  • Be returned in their original packaging whenever possible.

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

  • Final Sale items

  • Gift Cards

  • Bodysuits

  • Underwear and lingerie

  • Swimwear with the hygiene liner removed

  • Earrings

  • Personalized or custom-made products

  • Beauty accessories

  • Items damaged through misuse or improper care

Any rights or exceptions required by applicable law will still apply.

3. How to Request a Return

Please contact our Customer Support Team before sending any item back.

📧 Email: vip@pollyvibeus.com

Please include the following information:

  • Order Number

  • Full Name

  • Email Address

  • Item(s) you wish to return

  • Reason for the return

  • Clear photos if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the return instructions and appropriate return address.

Please do not send merchandise back before receiving authorization.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • An incorrect item sent by us

  • An item damaged upon arrival

  • A confirmed manufacturing defect

Original shipping charges are generally non-refundable, except where required by applicable law or otherwise stated in this policy.

We recommend using a shipping service that provides tracking information.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

  • Order Number

  • Photos of the product

  • Photos of the shipping package

  • Photos of the shipping label

Our team will review your information and help determine an appropriate solution.

6. Refund Process

Once your returned package has been received and inspected, we will notify you of the outcome by email.

If your return is approved:

  • The refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days after approval.

  • Your bank or payment provider may require additional time before the refund appears in your account.

If your refund has not appeared after the expected processing period, please contact your payment provider or our support team.

7. Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests submitted within 12 hours of placing an order may be accepted if the order has not entered processing.

Once processing has begun or the order has shipped, cancellation may no longer be possible. Eligible return options may still be available under this policy.

8. Additional Information

Please note:

  • All returns must be reviewed by our Customer Support Team before items are sent back.

  • Items showing signs of wear, washing, alteration, or damage after delivery may not qualify for a refund.

  • Returned items should be packaged securely to prevent damage during transit.

  • POLLY VIBE reserves the right to decline returns that do not meet the stated eligibility requirements, subject to applicable law.

9. Return Address Information

POLLY VIBE

📧 Email: vip@pollyvibeus.com

📍 Business Address:

108 N Jackson Rd
Edinburg, TX 78541
United States

Business Correspondence Only – Not a Return Address

Please contact Customer Support before returning merchandise. If your request is approved, we will provide the correct return address and instructions.

10. Contact Us

For questions about returns, refunds, or cancellations, please contact:

POLLY VIBE

💌 Email: vip@pollyvibeus.com

Our Customer Support Team aims to respond within 24–48 business hours, Monday–Friday.

Thank you for shopping with POLLY VIBE. 🦋

We appreciate your trust and support. Your satisfaction matters to us, and we're here to help make your shopping experience a positive one.