Contact information

Thank you for choosing POLLY VIBE.

At POLLY VIBE, we’re committed to making every shopping experience smooth, enjoyable, and worry-free. Whether you have questions before placing an order or need assistance with a recent purchase, our Customer Care Team is here to help.

💌 Get in Touch

Customer Support Email

vip@pollyvibeus.com

We aim to respond to customer inquiries within 24–48 business hours, Monday through Friday.

For questions about an existing order, please include your order number in your email so we can assist you more efficiently.

🌷 How We Can Help

Our team is happy to assist you with:

  • Order Status and Tracking

  • Shipping Information

  • Return and Refund Requests

  • Product Details

  • Size Recommendations

  • Payment Questions

  • Website Support

  • General Customer Service

Whatever your question may be, we’ll do our best to provide clear guidance and helpful solutions.

📍 Business Information

POLLY VIBE

108 N Jackson Rd
Edinburg, TX 78541
United States

Business Correspondence Only

Please note that this address is not our return warehouse.

If you need to return an item, please contact our Customer Support Team first. We’ll provide the appropriate return instructions and return address once your request has been reviewed.

🕒 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM

Saturday – Sunday
Closed

Emails received outside business hours will be answered on the next available business day.

📝 Before Contacting Us

To help us resolve your inquiry as quickly as possible, please include the following information when applicable:

  • Full Name

  • Email Address

  • Order Number

  • A Detailed Description of Your Inquiry

If your order contains a damaged, defective, or incorrect item, please include clear photos of the product, packaging, and shipping label so our team can review the issue and assist you.

💗 Thank You

Thank you for shopping with POLLY VIBE.

We truly appreciate your trust and support. Our goal is to bring you styles you love and service you can rely on. Whenever you need assistance, please feel free to reach out to us by email. We look forward to helping make your shopping experience a pleasant one.